LullaWave Terms of Use

Last updated October 2, 2026

The short version

Who we are. These Terms are an agreement between you and LullaWave, LLC. LullaWave is a nightly ritual and a soundscape created by a composer. It isn't therapy or medical care.
Adults only. You must be 18 or older.
How the ritual works. The guided reflection uses AI to help choose which pre-recorded prompts and soundscape fit what you share. It won't always choose perfectly.
Subscriptions. Premium is bought through Apple's App Store. Apple bills you and renews your subscription automatically until you cancel it in your iPhone Settings (your name, then Subscriptions). Deleting your LullaWave account doesn't cancel it. Refunds are handled by Apple.
Crisis resources. If you're in crisis, LullaWave can point you toward help, but it can't replace that help.
Questions: [email protected]

The complete Terms

1. Agreement

These Terms are a contract between you and LullaWave, LLC, a Colorado limited liability company ("LullaWave," "we," "us"). By creating an account and agreeing on our website, or by using LullaWave, you accept them.
Our Privacy Policy and Consumer Health Data Privacy Policy explain how we handle information. They aren't part of this contract.
Your use of the LullaWave iPhone app is also governed by Apple's Licensed Application End User License Agreement. For the app license itself, Apple's agreement controls where the two conflict.

2. Eligibility

You must be at least 18 years old and able to form a binding contract.
LullaWave is offered in the United States and Canada.
If we learn an account belongs to someone under 18, we close it and delete its information, as our Privacy Policy describes.

3. What LullaWave is — and isn't

LullaWave is a nighttime ritual and soundscape designed to support rest. It is not medical care, therapy, crisis support, diagnosis, or treatment, and it isn't a substitute for professional help.
When LullaWave points you to crisis resources (988 Suicide & Crisis Lifeline, National Domestic Violence Hotline, Postpartum Support International, or 911), those resources are run by independent organizations. We don't control them and aren't responsible for their services.
If you're in immediate danger, call 911.

4. The guided reflection

The ritual may invite you to share personal thoughts.
What you hear is pre-recorded. AI helps choose which recordings and soundscape play, and it may not always fit your situation.
The prompts and soundscapes aren't clinical or professional advice.
You own what you share. You let us process it only to provide the ritual and its safety feature, as our privacy policies describe.

5. Your account

Give accurate information, keep your sign-in secure, and don't share your account.
You're responsible for activity on your account.
You can delete your account anytime in the app.

6. Premium subscriptions

Bought through Apple. Premium is sold as an auto-renewing subscription through Apple's App Store. Apple is the seller of record and charges your Apple Account. Apple's terms govern billing.
Price and renewal. The price and billing period are shown before you confirm. Your subscription renews automatically at the then-current price unless you cancel before it renews; Apple may require you to cancel at least 24 hours before the renewal date.
Free trials and offers. Some new subscribers are offered a free trial or a promotional offer, such as an offer code. Its length and the price that follows are shown before you confirm. Unless you cancel at least 24 hours before the trial ends, it converts to a paid subscription and Apple charges you. You can use one introductory offer per subscription group.
Cancel. In iPhone Settings → your name → Subscriptions. You keep Premium until the end of the period you've paid for. Deleting your LullaWave account doesn't cancel your subscription.
Refunds. Apple handles all refund requests for App Store purchases, at reportaproblem.apple.com. LullaWave can't issue refunds for Apple purchases.
Earlier website subscriptions. If you have a subscription purchased on our website, contact [email protected] to manage it.
Complimentary Premium. Premium we've given you at no charge continues on the terms we told you when we gave it.
Changes to Premium. We may change what Free and Premium include. If a change materially reduces what paid Premium includes, we'll tell you in advance so you can cancel.

7. Acceptable use. Don't:

use LullaWave unlawfully;
try to access other people's accounts or our systems without permission;
interfere with the service;
reverse engineer it except where the law allows;
copy, redistribute, or resell LullaWave's content.

8. LullaWave's content

LullaWave's music, soundscapes, voice recordings, scripts, design, and brand belong to LullaWave, LLC or its licensors.
We give you a personal, non-transferable license to use them through LullaWave for your own non-commercial use while your account is in good standing.
If you send us feedback, we may use it without owing you anything.

9. Disclaimers

To the extent the law allows, LullaWave is provided "as is" and "as available," without warranties of any kind, including fitness for a particular purpose.
We don't promise any particular result, including better sleep, or that LullaWave will be uninterrupted or error-free.
Some jurisdictions don't allow these disclaimers, so parts may not apply to you.
Some app updates are required to keep using LullaWave. We'll give notice before an older version stops working.

10. Limitation of liability

To the extent the law allows, LullaWave, LLC and its members aren't liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability for any claim relating to LullaWave is limited to the greater of what you paid LullaWave in the 12 months before the claim, or US $100.
This doesn't limit liability that can't be limited by law.

11. Disputes

Talk to us first. Before filing a claim, email [email protected] with a description of the problem, and give us 30 days to try to resolve it.
Where claims go. After that, either of us may bring a claim in small-claims court, or in the state or federal courts located in Colorado, unless the law where you live gives you the right to bring it where you live.

12. Governing law. Colorado law and applicable US federal law govern these Terms, without regard to conflict-of-laws rules. This doesn't take away consumer protections that the law where you live gives you and that can't be waived.

13. Ending access

You can stop using LullaWave and delete your account anytime.
We may suspend or end your access if you seriously or repeatedly break these Terms, or if the law requires it.
If we end paid access without cause, we'll tell you how to request a refund of the unused portion.
Sections 8–12 and 15 survive.

14. Changes to these Terms

We may update these Terms.
For material changes, we'll give notice by email or in the app before they take effect, and ask you to agree where the law requires.
If you don't agree, stop using LullaWave and cancel any subscription.

15. General

These Terms, together with the documents they reference, are the whole agreement between us about LullaWave.
If any part is unenforceable, the rest stays in effect.
Not enforcing a term isn't a waiver.
You may not transfer these Terms. We may transfer them as part of a sale or reorganization of the company.

16. Messages. By creating an account you agree to receive account emails such as sign-in codes and important notices. Marketing emails are optional, and you can unsubscribe from any of them.

17. Contact and notices

LullaWave, LLC · [email protected] · 1500 N Grant St #7745, Denver, CO 80203
We may send you notices at the email on your account.